Privacy Policy
1. Booking & Down Payment Policy
A 30% down payment is required to secure your room. Your reservation is only confirmed once we have received a deposit of 50% of the total booking amount. Rooms are not held or guaranteed until this payment is made.
How it works
- When booking or securing a room, you are required to pay 30% of the total stay as a down payment.
- The remaining 70% balance is payable upon arrival, at check-in.
- Once your down payment is received, you will receive a booking confirmation by email, phone, or WhatsApp.
- Reservations without a down payment may be released without further notice if the room is requested by another guest.
Accepted payment methods
We accept mobile money, bank transfer, and cash payments. Full payment details will be shared with you by our reservations team when you book. For assistance, call +255 742 856 357 or email info@venicehoteltz.com.
2. Cancellations & Changes
- If you need to cancel or change your booking, please contact our reservations team as early as possible.
- Cancellations made in good time may qualify for a refund or transfer of your down payment to a future stay, at the hotel's discretion.
- Late cancellations or no-shows may result in the down payment being retained to cover the reserved room.
3. Information We Collect
When you make a reservation, we may collect the following information:
- Your full name and contact details (phone number, email address).
- Your check-in and check-out dates, room preference, and number of guests.
- Payment confirmation details related to your down payment and balance.
- Identification details required at check-in, in line with local regulations.
4. How We Use Your Information
- To process, confirm, and manage your reservation and payments.
- To communicate with you about your booking, including confirmations and reminders.
- To improve our services and provide you with a comfortable, personalized stay.
- To comply with legal and regulatory requirements in Tanzania.
We do not sell or share your personal information with third parties for marketing purposes.
5. Data Protection
Your personal information is kept secure and is only accessible to authorized members of our team. Payment records are handled with care and retained only as long as necessary for accounting and legal purposes.
6. Contact Us
If you have any questions about this policy, your booking, or your down payment, our team is available 24/7:
- Location: Arusha, Makao Mapya
- Phone: +255 742 856 357
- Email: info@venicehoteltz.com