1. Reservations & Down Payment

• The remaining 70% balance must be paid upon arrival, at check-in, before occupying the room.
• Once your down payment is received, our team will send you a booking confirmation by email, phone, or WhatsApp.
• Unconfirmed reservations (without a down payment) may be released to other guests without notice.
• Room rates are quoted per night and may change without notice; however, confirmed bookings will be honored at the agreed rate.

2. Payment Terms

• We accept mobile money, bank transfer, and cash payments. Payment details are provided by our reservations team at the time of booking.
• All payments should be made to the official hotel accounts communicated by our team. Venice Hotel is not responsible for payments made to unauthorized parties.
• Guests are responsible for any transfer fees or charges applied by their bank or mobile money provider.
• Additional services during your stay (extra meals, laundry, and similar services) are payable at check-out unless otherwise agreed.

3. Cancellations, Changes & No-Shows

• Cancellations or changes must be communicated to our reservations team as early as possible by phone, WhatsApp, or email.
• Cancellations made in good time may qualify for a refund of the down payment or a transfer of the amount to a future stay, at the hotel's discretion.
• Late cancellations or no-shows may result in the down payment being retained to cover the reserved room.
• If a guest shortens their stay after check-in, nights already paid for may not be refundable.

4. Check-In & Check-Out

• Guests are required to present a valid form of identification (national ID, passport, or driving license) at check-in.
• Standard check-in and check-out times will be communicated at the time of booking. Early check-in and late check-out are subject to availability and may attract an additional charge.
• The room may only be occupied by the number of guests stated in the booking. Additional guests must be declared and may be charged accordingly.

5. Guest Conduct

• Guests are expected to behave respectfully toward other guests, staff, and hotel property at all times.
• Smoking is only permitted in designated areas. Guests who smoke in non-smoking rooms may be charged a cleaning fee.
• Noise should be kept to a reasonable level, especially at night, out of respect for other guests.
• The hotel reserves the right to refuse service or ask a guest to leave, without refund, in cases of serious misconduct, illegal activity, or behavior that endangers others.

6. Damage to Hotel Property

Guests are responsible for any loss or damage caused to hotel property, furnishings, or equipment during their stay, whether caused by themselves or their visitors. The cost of repair or replacement may be charged to the guest.

7. Personal Belongings & Liability

• Guests are responsible for their own personal belongings and valuables. We recommend keeping valuables secured at all times.
• While the hotel maintains a secure environment with 24/7 support, Venice Hotel is not liable for loss, theft, or damage to guests' personal property, except where required by law.
• The hotel is not liable for events beyond its reasonable control, including power or network interruptions, weather events, or other force majeure circumstances.

8. Privacy

Personal information collected during booking and check-in is handled in line with our Privacy & Booking Policy. We use your details only to manage your reservation, communicate with you, and comply with legal requirements. We do not sell your information to third parties.

9. Changes to These Terms

Venice Hotel may update these Terms & Conditions from time to time. The version published on our website at the time of your booking applies to your stay. Continued use of our services after changes are published constitutes acceptance of the updated terms.

10. Contact Us

For any questions about these Terms & Conditions, your booking, or your down payment, our team is available 24/7:

• Location: Arusha, Makao Mapya
• Phone: +255 742 856 357
• Email: info@venicehoteltz.com